RBI Ombudsman Complaint Generator
Bank debited money without authorisation? Loan issues? The Reserve Bank - Integrated Ombudsman Scheme, 2021 gives you a free and fast way to resolve banking disputes. Generate your complaint in minutes.
Generate your complaint — ₹249How to file an RBI Ombudsman complaint
Complain to your bank first
File a written complaint with your bank's grievance cell or customer care. Note down the complaint reference number.
Wait for 30 days
If the bank doesn't respond within 30 days, or gives an unsatisfactory response, you can approach the RBI Ombudsman.
File with the RBI Ombudsman
Submit your complaint online at cms.rbi.org.in or send it by post to the Centralised Receipt and Processing Centre in Chandigarh.
Ombudsman reviews the complaint
The Ombudsman will examine your complaint, hear both sides, and attempt a settlement or pass an award within 30 days.
Frequently asked questions
What complaints does the RBI Ombudsman handle?
The RBI Ombudsman handles complaints against banks, NBFCs, and payment system participants. This includes unauthorised transactions, loan issues, excessive charges, non-adherence to RBI guidelines, and failure to provide banking services.
Is there a fee to file?
There is no government fee to file a complaint with the RBI Ombudsman. Daava charges ₹249 to generate your correctly formatted complaint document.
What is the maximum amount I can claim?
The RBI Ombudsman can award compensation up to ₹20 lakh (including for loss suffered and mental agony). For deficiency in service, the award can include the amount involved plus compensation.
How long does the process take?
The Ombudsman aims to resolve complaints within 30 days of receiving the bank's response. The entire process typically takes 1-3 months from filing.
Daava generates document drafts based on your answers. Please review carefully before filing. This is not legal advice.